When resolving a helpdesk ticket, a BlueDolphin employee might need access to your data. By default, employees do not have access and you will need to grant it to them. The procedure for this is as follows:
The BlueDolphin employee will ask you for permission to access the system and send you their first name, last name, and BlueDolphin e-mail address.
You or an Administrator must ensure that a user is created in your system (see User management). Please make sure that this user is configured for a Single Sign-On.
You or an Administrator must add this user to a role that has sufficient privileges to investigate your problem.
Once the ticket is resolved, you need to manually delete the user from your system to revoke their access (see User management).